MASTER PRIVACY NOTICE.
MASTER PRIVACY NOTICE.
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First Layer of Information: Option A (Website Channel)
| Basic Data Protection Information | |
| Data Controllers | Universo Neobookings, S.A. El Hotel Neobookings, S.L. |
| Purpose | To provide access, use, and enjoyment of the Website; to manage the provision of Neobookings services; and, with prior consent, to send personalized commercial communications based on your interest profile. |
| Legal Bases | Contract Execution Compliance with legal obligations Legitimate Interest Consent |
| Recipients | To the Neobookings Group entities listed in the additional information. To the data processors listed in the additional information. |
| Rights | Access, rectify, and delete data, as well as other rights explained in the additional information. |
| Additional Information | You can find additional and detailed information about data protection in our Privacy Notice [Insert link to Privacy Notice]. |
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Second Layer of Information: Privacy Policy
I. – Who processes your personal data?
The joint data controllers of the personal data collected and processed through the online forms or when making a reservation on our website www.neobookings.com (hereinafter, the "Website") are:
Universo Neobookings, S.A.
El Hotel Neobookings, S.L.
The aforementioned entities act as joint data controllers of your personal data (hereinafter, collectively, "Controllers", "We" or "Neobookings").
II. – What type of personal data do we process?
Depending on the specific services provided by Neobookings that you decide to use, your choices, and, where applicable, your device settings (particularly regarding cookies and other trackers), the personal data collected and processed by Neobookings may include: your first and last name, email address, phone number, postal address, and phone number, your photos (with explicit consent), your bank account or credit card details, your previous reservation details and preferences for table, accommodation, or service, as well as, with prior consent, your lifestyle interests, hobbies, profession/sector, or birthday.
While browsing our website or using our services, we may ask you to identify yourself by creating a user account or requesting further information. In such cases, the necessary personal data required for providing the specific service will be marked as such. Without this data, we may not be able to provide our services adequately.
Please note that when you make a reservation through services provided by third parties, we may obtain the previously detailed data from them (e.g., booking websites, travel agencies, concierges, etc.). The processing of your personal data will be explained in detail in their respective privacy notices.
III. – For what purposes do we process your personal data?
Your personal data will be collected and processed by Neobookings based on the legal bases mentioned below and for the following purposes:
Based on the execution of the relevant contracts concluded between you and Neobookings; in particular:
to ensure your access, use, and enjoyment of the functionalities of the Website.
The download, installation, browsing, and any other use of our Website are subject to the applicable terms and conditions.
to respond to and manage reservation requests for our services, including payment management.
Please note that the reservation, contracting, and enjoyment of our services are subject to the applicable terms and conditions.
to manage the provision of the service contracted by you, as well as any other service reserved by you or on your behalf, including payment management.
Please note that the reservation, contracting, and enjoyment of our services are subject to the applicable terms and conditions.
Based on our compliance with legal obligations, including, among others:
if you stay in one of our hotels or other accommodation services, to record information about your identity and stay in our facilities in our travelers' log, as required by applicable regulations.
to comply with anti-money laundering and illegal activities financing regulations.
to comply with applicable tax regulations.
Based on our legitimate interests (you may request more information about the balancing of our legitimate interests), in particular:
to respond to questions you may send through online forms or to satisfy any other request from you, following our legitimate interest in providing high-quality customer service.
to ensure the security of your online transactions, to prevent fraud and non-payments, following our legitimate interest in combating and preventing fraud and non-payments.
to share your personal information with other entities within the Neobookings Group, to address your request and provide our services, following our legitimate interest in carrying out uniform and comprehensive administration of the Neobookings Group's business activities.
Based on your prior and explicit consent, in particular:
to create a profile based on your reservation and purchase history, and the preferences you may have revealed to Neobookings when enjoying our services in the past, in order to tailor our services to your preferences and/or offer you more personalized advertising.
to send you commercial communications based on your profile via email, phone, SMS, push notifications, and traditional mail; with information about offers, news, and events from Neobookings and the relevant entities of the Neobookings Group.
to disclose your personal data to social media partners such as Facebook, Google, or Amazon to create your profile based on your preferences, including the combination of external resources, to personalize user experience and/or offer personalized advertising.
The use and/or combination of external databases and tools from our Social Media Partners to carry out targeted and personalized marketing activities allows us to gain a more detailed understanding of your preferences to offer individualized, personalized, and precise advertising according to your specific interests and habits.
These social media partners generally operate as independent data controllers and are responsible for their own compliance with applicable data protection regulations. You should consult their respective privacy notices for more information on how they process personal data.
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First Layer of Information: Option A (Website Channel)
| Basic Data Protection Information | |
| Data Controllers | Universo Neobookings, S.A. El Hotel Neobookings, S.L. |
| Purpose | To provide access, use, and enjoyment of the Website; to manage the provision of Neobookings services; and, with prior consent, to send personalized commercial communications based on your interest profile. |
| Legal Bases | Contract Execution Compliance with legal obligations Legitimate Interest Consent |
| Recipients | To the Neobookings Group entities listed in the additional information. To the data processors listed in the additional information. |
| Rights | Access, rectify, and delete data, as well as other rights explained in the additional information. |
| Additional Information | You can find additional and detailed information about data protection in our Privacy Notice [Insert link to Privacy Notice]. |
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Second Layer of Information: Privacy Policy
I. – Who processes your personal data?
The joint data controllers of the personal data collected and processed through the online forms or when making a reservation on our website www.neobookings.com (hereinafter, the "Website") are:
Universo Neobookings, S.A.
El Hotel Neobookings, S.L.
The aforementioned entities act as joint data controllers of your personal data (hereinafter, collectively, "Controllers", "We" or "Neobookings").
II. – What type of personal data do we process?
Depending on the specific services provided by Neobookings that you decide to use, your choices, and, where applicable, your device settings (particularly regarding cookies and other trackers), the personal data collected and processed by Neobookings may include: your first and last name, email address, phone number, postal address, and phone number, your photos (with explicit consent), your bank account or credit card details, your previous reservation details and preferences for table, accommodation, or service, as well as, with prior consent, your lifestyle interests, hobbies, profession/sector, or birthday.
While browsing our website or using our services, we may ask you to identify yourself by creating a user account or requesting further information. In such cases, the necessary personal data required for providing the specific service will be marked as such. Without this data, we may not be able to provide our services adequately.
Please note that when you make a reservation through services provided by third parties, we may obtain the previously detailed data from them (e.g., booking websites, travel agencies, concierges, etc.). The processing of your personal data will be explained in detail in their respective privacy notices.
III. – For what purposes do we process your personal data?
Your personal data will be collected and processed by Neobookings based on the legal bases mentioned below and for the following purposes:
Based on the execution of the relevant contracts concluded between you and Neobookings; in particular:
to ensure your access, use, and enjoyment of the functionalities of the Website.
The download, installation, browsing, and any other use of our Website are subject to the applicable terms and conditions.
to respond to and manage reservation requests for our services, including payment management.
Please note that the reservation, contracting, and enjoyment of our services are subject to the applicable terms and conditions.
to manage the provision of the service contracted by you, as well as any other service reserved by you or on your behalf, including payment management.
Please note that the reservation, contracting, and enjoyment of our services are subject to the applicable terms and conditions.
Based on our compliance with legal obligations, including, among others:
if you stay in one of our hotels or other accommodation services, to record information about your identity and stay in our facilities in our travelers' log, as required by applicable regulations.
to comply with anti-money laundering and illegal activities financing regulations.
to comply with applicable tax regulations.
Based on our legitimate interests (you may request more information about the balancing of our legitimate interests), in particular:
to respond to questions you may send through online forms or to satisfy any other request from you, following our legitimate interest in providing high-quality customer service.
to ensure the security of your online transactions, to prevent fraud and non-payments, following our legitimate interest in combating and preventing fraud and non-payments.
to share your personal information with other entities within the Neobookings Group, to address your request and provide our services, following our legitimate interest in carrying out uniform and comprehensive administration of the Neobookings Group's business activities.
Based on your prior and explicit consent, in particular:
to create a profile based on your reservation and purchase history, and the preferences you may have revealed to Neobookings when enjoying our services in the past, in order to tailor our services to your preferences and/or offer you more personalized advertising.
to send you commercial communications based on your profile via email, phone, SMS, push notifications, and traditional mail; with information about offers, news, and events from Neobookings and the relevant entities of the Neobookings Group.
to disclose your personal data to social media partners such as Facebook, Google, or Amazon to create your profile based on your preferences, including the combination of external resources, to personalize user experience and/or offer personalized advertising.
The use and/or combination of external databases and tools from our Social Media Partners to carry out targeted and personalized marketing activities allows us to gain a more detailed understanding of your preferences to offer individualized, personalized, and precise advertising according to your specific interests and habits.
These social media partners generally operate as independent data controllers and are responsible for their own compliance with applicable data protection regulations. You should consult their respective privacy notices for more information on how they process personal data.
V. – Do we share your personal data?
In general, your personal data will not be communicated to or made available to third parties. However, to fulfill the purposes described above, Neobookings may need to disclose, as necessary, your personal data to Neobookings entities listed here.
Neobookings may also need to communicate your personal data to third parties who support us in providing the services we offer, such as financial service providers, technology and security service providers, and marketing and advertising service providers. These third parties will process your personal data as data processors under specific contractual terms and subject to applicable data protection regulations.
VI. – Do we transfer your personal data abroad?
The recipients of your data may be located abroad, including outside the European Economic Area. Any transfer of your personal data outside the European Economic Area will only take place under the execution of the European Commission's Standard Contractual Clauses, in accordance with applicable data protection laws and regulations.
For more information on how your personal data will be disclosed to recipients abroad, please contact us by writing to web@neobookings.com. You also have the right to contact us for more information on the safeguards applied by Neobookings to ensure adequate protection of your personal data when transferred as described above.
VII. – What are your rights when you provide us with your data?
In accordance with the provisions of applicable data protection laws and regulations, you may exercise your rights of access, rectification, erasure, objection, restriction of processing, and data portability, as well as your right to withdraw your consent for the processing of your personal data.
As joint data controllers, we have agreed that you can exercise your rights simply by contacting us via web@neobookings.com or by sending a letter by postal mail to C/ Canarias 37, Ed. Cetis, Torre 4, Pta. 4º, CP: 07800, Ibiza, Balearic Islands, Spain. Please note that if we do not have enough information to identify you and process your request, we may need to ask you for additional information.
You also have the right to file a complaint with the Spanish Data Protection Agency or any other relevant data protection authority if you deem it necessary.
VIII. – How long will we process your data?
We will store your data for as long as necessary to provide you with the requested services. When Neobookings no longer needs to use your personal data to fulfill its contractual or statutory obligations, it will be blocked or archived in our systems only for the period necessary for the establishment, exercise, and defense of legal claims until the expiration of the applicable statute of limitations.
If we need to retain your personal data to comply with tax, audit, or legal obligations for a legally prescribed period thereafter, or if we need them to preserve evidence within the statute of limitations, we will retain the data for such purposes.
Once this period has elapsed, the data will be deleted or anonymized.
IX. – Considerations about personal data provided by third parties.
If, during your interaction with us, you disclose third-party data to us (for example, to arrange a reservation for a friend or another third party), you confirm that you have informed them of the purpose and manner in which we will process their personal data. You also acknowledge and declare that the personal data you provide to Neobookings is accurate and up-to-date at the time of its provision, and you commit to notifying Neobookings of any changes to this personal data.
X. – Changes to this Privacy Notice.
This Privacy Notice may be updated in the future. In such cases, we will publish the updated version of the text on the Website. However, you will be notified of any substantial changes to this Privacy Notice. We recommend that you periodically review this Privacy Notice to stay informed about our privacy practices.
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